Omnicell introduces rapid pandemic response scheme to support fight against COVID-19

Omnicell has been driving innovation in medication and supply automated technology for 25 years across all healthcare settings and its range of products and services aim to reduce medication dispensing errors, improve patient safety, drive efficiency, and allow healthcare professionals to spend more time on face-to-face patient care.

And, with the NHS under unprecedented pressure, the company is now supporting trusts to quickly put in place automation to support frontline workers to meet the increasing demand for services.

A study by Cambridge University found ICU capacity was a crucial concern, with five out of seven commissioning regions in the UK likely to struggle to meet demand due to the COVID-19 pandemic.

To help support these pressures, Omnicell has fast-tracked production and deployment of its XT Automated Dispensing Cabinets where technology and support services are needed the most - whether that’s ICU/ED or new/repurposed care areas.

The organisation has removed barriers to ordering, shipping and installation of its XT Automated Dispensing Cabinets in order for hospitals to ‘scale-up’ additional medication management.

This includes simplifying the procurement process with special pricing and flexible payment terms and manufacturing cabinets based on a signed pricing supplement.

With standardised, preconfigured XT cabinet options for both medication and supplies, Omnicell is now able to deliver cabinets to trusts within 14 days of an order being placed.

It is offering two installation options depending on needs - either self install with remote support, or on-site install with training.

Rapid onboarding

With new and/or returning clinical staff needing to ‘onboard’ quickly, Omnicell’s customer solutions team are delivering training online to free up existing Omnicell users at NHS trusts to focus on patient care.

Understanding the extreme pressures on point-of-care staff, Omnicell is also offering support with building incoming new data bases.

Omnicell’s mission is to be the most-trusted partner for medication and supply management – and that objective has never been more critical

And the organisation has developed a new ‘how-to’ 25-minute user training module; ‘Omnicell’s solutions for end-users’, as well as providing guidance on how to make sure the Omnicell hardware is clean.

A quick response

Earlier this month, Omnicell installation teams were on site at Guys and St Thomas’s NHS Trust to support its in reconfiguring its ICU as it grows from 100 beds to 300 beds to meet increased demand for services.

At Guys Hospital the trust is using existing cabinets from its theatre recovery area, where it is increasing its capacity to treat COVID-19 respiratory cases now that all elective surgery has been postponed.

And, at St Thomas’s Hospital, Omnicell staff have helped increase the capacity of two wards with additional automated cabinets - creating a new ICU.

The new wards are now fully operational with medication and supplies readily available from Omnicell’s automated cabinets to help support nursing staff treating patients in the most-challenging of circumstances.

In addition to providing the above services, Omnicell’s pandemic response team has also established procedures and protocols designed to mitigate the risk of exposure to the virus and potential impact on business operations.

As such, they have prioritised travel that is essential to implementations and support while prohibiting non-essential travel and adopting a global protocol for employees whose roles can be carried out remotely.

This will help to maintain a safe working environment for customers and employees who are carrying out business-critical activities, including service, implementation and supply chain.

Ed Platt, automation director for Omnicell UK, said: “Omnicell’s mission is to be the most-trusted partner for medication and supply management – and that objective has never been more critical.

“Our installation teams are out in the field supporting our NHS customers to rapidly respond to the COVID-19 outbreak across the UK and, recognising customers are on the frontline of this pandemic, we are committed to supporting them to provide critical patient care

“We are here for all our partners as we navigate these unprecedented next few months together.

“Our installation teams are out in the field supporting our NHS customers to rapidly respond to the COVID-19 outbreak across the UK and, recognising customers are on the frontline of this pandemic, we are committed to supporting them to provide critical patient care.

“We are also supporting trusts to help them to quickly ‘scale-up’ to meet increasing demand, and our customer support team has stepped in and is running remote support training on our cabinets to new users, helping to free-up existing staff time in order to care for patients.”