North West Boroughs Healthcare NHS Foundation Trust undergoes digital transformation

Published: 24-Oct-2018

Trust deploys Selenity’s ER Tracker to streamline HR operations

North West Boroughs Healthcare NHS Foundation Trust is using Selenity’s ER Tracker to streamline its HR operations.

The trust provides treatment, support and guidance for more than 3.5 million people living across Greater Manchester, Halton, Knowsley, Sefton, St Helens, Warrington and Wigan.

As part of its digital transformation, it has been keen to ensure that corporate services fully support its changing organisational needs while maximising the use of technology and cross-functional working.

The HR department has been at the forefront of these changes and made significant improvements as part of the trust’s initial digital transformation efforts, investing in Selenity’s ER Tracker to replace its existing employee relations ‘log’ comprising of seven shared Microsoft Excel spreadsheets supplemented by a series of Microsoft Word documents containing additional case information.

Jason Brannan, assistant director of HR and OD services, said: “Having such a large quantity of employees means we found it necessary to implement a sophisticated human resource management tool.

“We’re continually looking to improve our operations and initially deployed Selenity’s ER Tracker to help resolve issues around case management errors, which improved the efficiency of the HR department.”

The system also makes it easy for the HR team to manage and resolve long-term sickness and absence cases, meaning the trust has a lower spend on temporary cover or over-stretched under-staffed departments.

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