InTechnology expands client base in health sector with latest contract win

East Lancashire Medical Services (ELMS) has chosen InTechnology Managed Services to deliver IT infrastructure services that will support improvements to patient care 24/7, 356 days a year.

The service provides ELMS, a social enterprise organisation, with a highly-secure environment to manage urgent primary care services out of hours across its seven treatment centres and throughout its 50,000 patient interactions every year.

The contract, which continues to boost InTechnology’s client base in the health sector, will see ELMS’s IT infrastructure removed from under the guidance of the local NHS Clinical Commissioning Group (CCG) and into hands of InTechnology, where it will be supported as a managed service.

In addition to IT infrastructure provision, InTechnology is also providing N3 connectivity, IP telephony, managed firewalls, hosted virtual servers and SIP Trunks. This provides ELMS with full control of all systems, enabling it to swap low-value housekeeping activities for added value projects that support of both staff and patients. ELMS is now able to mine its call statistics to identify patterns to help refine its services and ensure patients are getting the quality, speed and accuracy of care that they need and allowing ELMS to better match resources.

Craig Winters, IT and systems manager at ELMS, said: “We were frustrated and felt we lacked the degree of control we needed to deliver IT that both supported our staff and could drive better patient care. Previously there were restrictions on what we could do, changes were slow to happen, and there simply wasn’t the agility, will or resource to help us fully capitalise on today’s technology.”

“The switch was remarkably empowering. The new telephone system sits on the network and we’re aggressively mining the call statistics and patterns to help refine our services and ensure patients are getting the quality, speed and accuracy of care that they need.

“It’s allowing us to better match resourcing to demand and with the seven treatment centres soon to be linked together, we’ll be able to leverage the opportunities and efficiencies within an enlarged but fully connected unit. “

ELMS needed a high-availability service that provided UK-based support 24/7, 356 days a year and peace of mind that patient data would be completely secure. InTechnology Managed Services was chosen due to its technical capabilities, full track record in N3 provision and its UK data centre estate.