Housing 21 signs five-year contract for services management solution

Housing 21, the UK’s largest non-profit care provider and national leader in quality housing and support for older people, has awarded CACI a five-year contract to supply a single integrated system across its business.

The new solution will be one of the largest implementations of CACI’s OfficeBase care provider management system to date, delivering 100,000 care hours a week across 240 local authority and private contracts, as well as the scheduling and pay for more than 7,500 staff.

With a mission to ‘enable good later life’, Housing 21 is implementing the system as part of a wider transformation agenda prompted by shifts in funding streams and a government drive to give those receiving care more flexibility and control over the services they receive. Central to the transformation is the decision to localise its service delivery so that it is integrated and focused on individual and community needs irrespective of setting and service lines.

OfficeBase will be used to provide a holistic services management solution handling all the information, people and processes necessary to deliver the wide portfolio of care and support services that Housing 21 offers, including domiciliary care, re-enablement, end-of-life care, extra care and day care. The solution will manage the end-to-end processes with its customers, the contractual and billing arrangements, as well as HR aspects such as on-boarding, training, compliance and pay. These will be implemented with comprehensive management information, secure web and mobile user interfaces, as well as integration with existing key systems.

Housing 21 expects key benefits to be realised from the introduction of the system which as well as supporting the flexibility of a localised service delivery model, will also improve consistency, efficiency and visibility of process across the business.

Commenting on the contract, Dominic Rothwell, director of business development at Housing 21, said: “We are really excited to implement the services management solution. It is a large-scale business change that will help us work more efficiently and effectively. Having one single integrated system and improved business processes will help and support staff to deliver services and place the customer at the centre of all that we do.

“The key benefits are an enhanced quality in service delivery, increased levels of compliance, better rostering and planning and improvements to billing and payroll. This will ultimately support the scalability needed to achieve Housing 21's corporate growth objective and to gain the reputation of being the ‘go to' provider.”