Wrightington, Wigan and Leigh NHS implements unified communications service

Published: 26-Mar-2022

Legacy telephony service is repleased with modern IP solution

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust (WWL) has partnered with Cinos to modernise its legacy telephone systems.

As part of its 2030 strategy, the trust is developing its digital capabilities and implementing a modern and resilient unified communications (UC) service to support communication across the entire organisation and enhance the patient experience through its contact centre.

The new service delivers scalable cloud-based telephony and UC solutions that utilise both Cisco and Microsoft technologies for enhanced collaboration.

The rollout is already underway after the new contact centre solution was delivered in December 2021.

The current phase is now focused on replacing the existing legacy telephony with a modern IP solution.

For the trust’s 7,000 employees this provides a secure and easy-to-use UC platform that’s available at any time, anywhere.

The service is fully managed by Cinos under its Cisco Powered Unified Communications service, underpinned by the UK sovereign Cinos Cloud platform.

Supported by a Cisco Calling Enterprise Agreement, it offers a range of channels such as web and video conferencing, voice calling, desktop sharing, and instant messaging that will allow employees to work effectively with each other and provide an optimised patient engagement journey.

Malcolm Gandy, chief information officer at WWL, said: “There’s an ever-increasing demand for digital solutions and the new service will provide the trust with a robust, fit-for-purpose and always-on communications platform that gives our staff more time to deliver the best-possible safe patient care.”

“As a major acute trust offering a range of acute and community services, it’s important that the UC service truly supports WWL in providing the very-best care and experience for patients and residents.

“The service has been designed to deliver full resilience and critical communications like the NHS 2222 emergency line, which will be supported using a hybrid approach, both on-premise and in the cloud.

“For the trust’s employees, Cinos’ cloud-based services such as softphones will enable quick and easy collaboration across departments, regardless of device or location.”

Tony King, director of healthcare at Cinos, adds: “In the current climate, it’s more important than ever to have a flexible and resilient communication solution that works for all staff, while maintaining a high level of patient care.

“Our expertise within the healthcare sector allows us to deliver true value and pioneer digital transformation.”

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