Vodafone helps ambulance service improve response times

Published: 19-Oct-2018

Mobile devices and bespoke app connect South Central Ambulance Service first responders to boost patient response

Vodafone UK is to provide South Central Ambulance Service (SCAS) with mobile devices and a bespoke app to improve efficiency and response times for its 1,200 community responders.

The solutions will be rolled out to community first responders (CFRs) and co responders, including the police, fire and military in Oxfordshire, Buckinghamshire, Berkshire, and Hampshire.

CFRs and co responders are volunteers trained to attend medical emergencies and start life-saving interventions prior to the arrival of an ambulance. These interventions can have a significant positive impact on patient outcomes.

The Vodafone solution includes a bespoke app and the provision of mobile devices with 4G connectivity which can be securely managed, protecting patient information.

To date, more than 350 mobile devices are in operation across the region, with a further 150 to be issued over the coming weeks.

The bespoke app, developed in partnership with CommonTime, enables simple and reliable communication between the CFRs and their office-based control centre – the clinical co-ordination centre.

CFRs can log in and report that they are available to respond. And, when an incident occurs, the closest available responder will be alerted and provided with the exact location, fastest route and incident details.

On arrival, they can share critical information about the incident and request additional support from the emergency services. For their safety, CFRs are tracked at all times through GPS.

Nic Morecroft, head of operations for community engagement and training at South Central Ambulance Service NHS Foundation Trust, said: “We recognise there is a huge opportunity to improve patient care using digital technology.

“Our partnership with Vodafone highlights how implementing technology solutions can have an immediate and real impact on the service we offer to patients.

“We have already seen improved efficiencies and feedback from our first responders has been extremely positive.”

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