Check-in solution improves patient experience at Leeds Teaching Hospital NHS Trust

Published: 31-Oct-2013

Intouch with Health uses InterSystems Ensemble to connect NHS’s largest self-service kiosk deployment

Intersystems has announced that its partner Intouch with Health has used Ensemble, a rapid integration platform, to connect patient self-service kiosks at Leeds Teaching Hospital NHS Trust.

In the UK’s largest deployment of its kind, a total of 30 kiosks implemented at Leeds General Infirmary, St James’s University Hospital, Chapel Allerton Hospital, the Leeds Dental Institute, Seacroft Hospital, and Wharfedale Hospital now enable on average 11,000 new and existing patients to use self-check-in facilities every month.

From its start in April, the project took less than six months to complete. By using Ensemble’s out-of-the-box, industry-standard HL7 communications support, it was easier and quicker to connect the kiosks to the hospitals’ patient administration systems.

Rob Child, informatics programme manager at the trust, said:, “We chose Intouch because of its innovative, operationally-friendly kiosk solution and strong partnership with InterSystems. We have seen a marked improvement since implementation in the quality of patient information as it is captured directly from patients.

Now, prior to their appointment or on arriving at the hospital patients can check-in and update their information. This provides enhanced privacy for patients and frees hospital staff to perform patient-facing services.

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