Breaking the cycle: Transforming mental health care through digital solutions

Published: 4-Feb-2025

Adam Crampsie, CEO of Everyturn Mental Health, highlights the need for systemic change in the mental health industry

With mental health firmly established as a top government priority, innovative approaches are urgently needed to meet the growing demand for support.

The ongoing cost-of-living crisis and the lingering effects of the pandemic have amplified mental health challenges across the UK, leaving services stretched and waiting lists at an all-time high.

Recent data from Rethink Mental Illness reveals that some individuals are waiting over two years for mental health
support, underscoring the scale of the crisis.

Adam Crampsie, CEO of Everyturn Mental Health, highlights the need for systemic change. “Mental health sits at the intersection of biological, psychological, and social factors. If we don’t address the full picture of someone’s life—whether it’s housing, relationships, or finances—they’ll quickly spiral back into crisis,” he explains.

The ongoing cost-of-living crisis and the lingering effects of the pandemic have amplified mental health challenges across the UK

Everyturn Mental Health, a leading national NHS charity, champions holistic care that combines cutting-edge technology, system partnerships, and community-level solutions.

The charity is at the forefront of delivering high-acuity clinical services, as well as innovative community-based initiatives such as crisis hubs and 24/7 mental health centres.

“These new hubs will be game-changers,” Adam says. “They’ll provide immediate access to mental health support, offering community-based, accessible crisis services, community care, and even beds for those in urgent need. By addressing problems before they escalate, we can reduce pressure on overstretched NHS services.”

Technology also plays a pivotal role in meeting rising demand. Everyturn has implemented artificial intelligence (AI) to enhance service accessibility.

Adam warns of the dangers of neglecting equity in digital solutions

“When we introduced our AI-led front door for talking therapy services, we saw a 33% increase in referrals almost immediately, with many accessing help at night when they were at their lowest,” Adam notes.

However, Adam warns of the dangers of neglecting equity in digital solutions. “We have a huge digital poverty gap in this country. If we rely solely on digital tools, we risk leaving the most vulnerable behind. Technology must complement human support, not replace it.”

Social prescribing platforms, such as Access Elemental, further demonstrate how technology can enhance mental health services by bridging the gap between clinical and community-based care.

These platforms connect individuals to vital local resources, including debt advice, housing support, and fitness programs, addressing the wider determinants of mental health.

The UK government has recently committed £26 million to establish new mental health crisis centres

By integrating digital tools with community services, organisations can ensure that technology supports—not supplants—the human connections essential to recovery.

The UK government has recently committed £26 million to establish new mental health crisis centres and secured additional funding to provide talking therapies to 380,000 more patients.

However, Adam emphasises that an ongoing cultural shift toward prevention is essential. “For every £1 invested in prevention, we save £4 in health benefits. Yet prevention still isn’t high enough on the national agenda. It’s not just about treating symptoms; it’s about tackling the root causes of mental ill-health.”

Amid ongoing workforce challenges, including staff shortages and the increasing complexity of care, Adam stresses that partnerships are key. “We’re facing a significant skills shortage, particularly in mental health. There are fewer senior clinicians working in the field, and resources are increasingly scarce.

“Organisations need to collaborate, wrapping support around individuals to achieve the best outcomes. This collaboration is the cornerstone of how we deliver care,” he explains.

As the demand for mental health services continues to climb, solutions that combine holistic care, prevention, and innovation will be critical in addressing one of the most pressing public health challenges.

Everyturn Mental Health is calling for increased investment in digital solutions focused on early intervention, equitable access to technology for underserved communities, and cross-sector partnerships to deliver comprehensive support.

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