Nuance announces availability of Ambient Clinical Intelligence

AI-powered ambient solution already improving physician productivity, patient throughput, and 88% higher physician satisfaction scores

Nuance Communications has announced the general availability and accelerated delivery of the Nuance Dragon Ambient eXperience solution, an ambient clinical intelligence (ACI) solution for a wide array of medical specialties.

Working in tandem with electronic health record (EHR) systems, the Nuance DAX solution revolutionises the physician-patient experience by securely capturing and contextualising physician-patient conversations and powering the exam room of the future where clinical documentation writes itself.

As AI continues to improve, we expect it will empower our health system partners to turn their observations into actions — to reduce risk, flag concerns, and even help guide clinicians to the most-effective care plans

Innovated by Nuance and Microsoft, the Nuance DAX solution is built on decades of healthcare experience, indepth research investments in conversational AI, and enterprise-focused cloud services.

It leverages and extends the proven power of Nuance Dragon Medical, already relied upon by over 500,000 physicians globally, with the latest advancements in ambient sensing technology and AI to create a fully-voice-enabled and ambient exam room environment.

As part of a multi-year joint development effort, Microsoft has come together with Nuance to enrich Nuance DAX’s capabilities with AI and cloud capabilities from Microsoft, including the ambient intelligence technology, EmpowerMD, which will come to market as part of the DAX solution.

The accelerated delivery of the solution is driven by the healthcare industry’s need to mitigate what the World Medical Association is calling a ‘pandemic of physician burnout’, with 51% of physicians reporting frequent or constant feelings of burnout caused by a staggering administrative workload of electronic paperwork to document patient care and which is required for insurance coverage, financial reimbursement, and medicolegal liability protection.

“It is essential to develop technology that empowers clinicians so that they can get back to doing what they trained for and love,” said Joe Petro, chief technology officer at Nuance.

“It is equally important that we return to patients their doctors’ undivided attention.

We’ve delivered an unobtrusive solution that is as present and available as the light in the exam room – and already producing meaningful results for clinicians and their patients

“Our development of Nuance DAX began with a deep understanding of how doctors need, and want, to work. And we’ve delivered an unobtrusive solution that is as present and available as the light in the exam room – and already producing meaningful results for clinicians and their patients.”

Greg Moore, corporate vice president of health technology and alliance at Microsoft, added: “As AI continues to improve, we expect it will empower our health system partners to turn their observations into actions — to reduce risk, flag concerns, and even help guide clinicians to the most-effective care plans.

“By working together with Nuance, and applying the power of Azure and Azure AI, we aim to positively transform the day-to-day life of frontline care providers – ultimately empowering them to provide optimal health for their patients.”

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