About their latest partnership, Artic shares: "This collaboration marks another significant milestone in our commitment to delivering outstanding facility management solutions to cultural organisations".
About Rich Mix
Rich Mix is a cultural hub in East London that welcomes communities of the world to create, enjoy, and share culture. Open since 2006, Rich Mix is a charity that connects some of the city’s most adventurous and diverse audiences to a vital, exciting, and ambitious programme of contemporary culture.
Scope of Contract
Under this contract, Artic will assign a dedicated Engineer responsible for regular visits to Rich Mix’s premises located in the vibrant neighbourhood of Shoreditch, London. Artic's comprehensive services will encompass the maintenance of site critical components and Hard FM Compliance services.
To ensure that these services are delivered seamlessly, Artic will assemble a team of experienced professionals, including a Contract Manager and Contract Administrator. This team will oversee all aspects of service delivery, providing effective implementation, guidance, and expertise.
The dedicated Artic team will utilise cutting-edge Computer-Aided Facilities Management (CAFM) system, Concept, to streamline job assignments, generate worksheets, and produce reports. Rich Mix will also have direct access to these resources, ensuring transparent and efficient communication throughout the partnership.
Furthermore, Rich Mix will benefit from the 24/7/365 Help Desk facility, guaranteeing an immediate response to any service callouts and emergencies.
Commitment to High-Quality Service
Artic takes pride in creating solutions that not only meet but also exceed customers’ specific needs. The company's unwavering commitment to delivering excellence and going the extra mile is the foundation of their client relationships. Artic states the partnership with Rich Mix is a testament to their dedication to providing exceptional facility management services to cultural organisations.
The company shares: "We look forward to offering the same level of professionalism, experience, and high-quality service that has been associated with Artic Building Services as we begin on this new partnership with Rich Mix.
We are confident that our partnership with Rich Mix will be mutually beneficial, enabling us to support their mission to create a vibrant and inclusive cultural hub for the East London community."