Althea UK & Ireland – a multi-vendor medical equipment service provider – has announced the appointment of Mark Graves as its new operations director.
He will join three other UK directors making up Althea’s UK board and will oversee the delivery of services across the diagnostic imaging, endoscopy, biomedical, managed service and consumables businesses.
Originally an engineer, Graves brings over 25 years experience working in life sciences, including in robotics and mass spectrometry across Europe.
He has previously held positions at GE Healthcare, Olympus Medical, Johnson & Johnson, and Getinge.
In his role as service director of Getinge UKI, Graves oversaw the successful completion of a ‘service excellence’ project to re-engage the company’s field service teams and redefine processes, resulting in a 20% reduction in employee attrition, with a significant improvement in customer satisfaction across a range of healthcare businesses.
And, at Olympus, he was responsible for the successful implementation of managed service deals within King’s College Hospital’s operating theatres and endoscopy units across the UK.
Commenting on the appointment, David Rolfe, chief executive of Althea UK & Ireland, said: “Mark is a great fit for the business, both in terms of his experience and his culture, leadership, and people-centred approach.
“Althea is a fast-growing company and Mark’s extensive blue-chip experience and strong knowledge of the industry will be instrumental as we deliver our ambitious plans to grow and add ever more value to our customers.”
Graves added: “Althea is a company I have known for many years and the value proposition of a vendor-independent offering is something I strongly believe in.
“I look forward to capitalising on this by pulling together our teams in a quest for operational excellence.”
