Sandwell and West Birmingham Hospitals NHS Trust deploys SMART e-Rostering solution


SMART system reduces staff costs, improves work life balance and makes services more efficient

Sandwell and West Birmingham Hospitals NHS Trust has implemented the SMART Workforce Management solution to reduce staffing costs, improve the work/life balance of staff, and gain efficiencies through automation.

The Kronos solution has been rolled out across the trust’s acute wards, accident & emergency department and critical care services.

Key benefits of the deployment include the fact that one central database now holds real-time information, giving clear visibility of staff utilisation across the trust; and the introduction of measurable KPIs against specific areas such as overall headroom, sickness leave, annual leave, study leave, maternity leave and special leave.

Lead nursing staff and matrons are also benefiting from SMART’s ability to provide visibility of unfilled shifts, planned shifts and overfilled shifts to assign resources more efficiently and reduce unnecessary bank spend wherever possible.

The Trust now plans to extend the SMART e-Rostering system to all nurses, administrators and clinicians supporting community services.

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Gaynor Farmer, special projects lead nurse at the trust, said: “Over the last 12 months, we have stepped up investment in our leadership structure significantly. SMART gives us a clear indication of how we are using our staff against set objectives. It is an essential part of our quarterly review process, a powerful tool that drives our performance and adds strategic value to our profession and to the organisation as a whole.”