NHS launches automation centre of excellence


Automation Anywhere’s RPA platform supports Chelsea and Westminster Hospital NHS Foundation Trust in corporate services across finance, HR, and informatics

Chelsea and Westminster Hospital NHS Foundation Trust is launching a centre of excellence for the use of Robotic Process Automation (RPA) technology in its corporate services section.

Automation Anywhere will support the trust, which is made up of the Chelsea and Westminster Hospital and the West Middlesex University Hospital, to become a model of RPA best practice.

RPA will be used to centralise automated activities across the business to achieve efficiency and productivity gains in back-office activities by automating high-volume repetitive tasks to support staff in finance, human resources, procurement, and informatics.

Automation Anywhere’s Enterprise Platform was chosen based on its capability to operate accurately and consistently in an NHS environment with no room for error, its overall scalability, and its flexibility to be implemented across a wide range of NHS trusts in the future.

Together with the NHS, Automation Anywhere shares the core value of driving efficiencies across the organisation, so that staff can focus on the tasks that matter; in this case providing world-class, patient-centred care.

A successful pilot has automated an initial set of processes across the finance department, improving speed, efficiency, and turnaround time to reduce costs and free up resources to concentrate on priority matters, such as patient care.

“We strive to improve the quality of care and patient experience through the most-efficient use of our resources”, said Sandra Easton, chief financial officer at the trust.

“Investment in technical excellence, like RPA, will help us make our corporate services more productive and efficient, enabling the trust to provide the highest standard of patient care and offer the best value for money for the taxpayer.

“The implementation of the new centre of excellence enables us to deploy our workforce on tasks of greater value. However, we have no plans to reduce employee numbers.”

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Heather Bentley of Automation Anywhere added: “We are pleased to be supporting Chelsea and Westminster Hospital NHS Foundation Trust by providing technologies that can help automate repetitive, time-consuming tasks and create opportunities for their employees to collaborate on critical tasks that matter, such as providing clinical and non-clinical staff with the support needed to deliver high-quality, patient-centred care.”