Boots UK and Tunstall Healthcare launch ground-breaking Home Assist service


Telecare service offers peace of mind

Following extensive market testing, Boots UK and Tunstall Healthcare have announced the launch of Home Assist, a new service that aims to fill a much-needed gap in the provision of telecare services to the non-public-funded market.

By offering 24/7 support, the service gives people the freedom to live their own lives while juggling the day-to-day care of loved ones, often with limited support. By supporting independence for older people and those with longer term needs living in their own homes, the service provides valuable reassurance and peace of mind.

Jamie Kerruish, category director for healthcare at Boots UK, said: “Our pharmacies support people through all life stages and we understand the needs of those as they get older, and the importance they place on feeling secure in their own homes.

“We are delighted to be working with Tunstall Healthcare to offer the new Boots Home Assist service to our customers and patients. We hope the service not only increases accessibility to products that help all of our customers, but also brings added support and reassurance to individuals living alone and to their loved ones.”

The service is being delivered by Tunstall Healthcare, which has developed a turnkey solution for Boots.

Simon Arnold, chief customer officer at Tunstall Healthcare, said: “Many of us struggle with the day-to-day pressures of work, family commitments, and supporting older relatives. We have heard time and time again that awareness of new models of support is low and knowing where to go to purchase it easily, is often problematic.

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“Our partnership with Boots, an extremely well-known and trusted high street brand, aims to solve some of these issues with a cost-effective, easy-to-understand solution that can be invaluable for families who are struggling with their caring responsibilities.”