COMMENT: Automated patient feedback systems: Achieving excellence in a patient-centric NHS
The General Medical Council (GMC) is still consulting on its planned introduction of medical revalidation in 2012. The new requirement is intended to assure patients and the public, employers and other healthcare professionals that licensed doctors are up-to-date and fit to practice and will demand the collection of patient information. But should GP practices or hospital departments just wait for a GMC decision? Bob Marsh, director of digital display manufacturer, Jayex, insists it is time for healthcare organisations to take an evidence-based approach to measuring and monitoring the whole patient experience, identifying areas that require improvement and enabling changes to be made in advance of revalidation